Welcome to the Mayavana Help Center! We are here to make your shopping experience smooth and enjoyable. Below are answers to frequently asked questions about our products, orders, and policies.
Ordering
Q: How do I place an order?
A: Browse our collection of handcrafted and market jewellery. Select your desired item, choose quantity, and click “Add to Cart.” Then, go to your cart and click “Checkout” to complete your purchase.
Q: Can I cancel or change my order?
A: Orders can be cancelled or modified within 24 hours of placement. Please contact us immediately via email or WhatsApp.
Payment Options
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, Rupay)
- UPI Payments
- Net Banking
- Wallets (Gpay, Paytm, PhonePe, etc.)
All payments are processed securely through WooCommerce.
Shipping & Delivery
Q: How long will delivery take?
A: Delivery usually takes 3–7 business days for local orders in India.
Q: Can I track my order?
A: Yes! Once your order is shipped, you will receive a tracking link via email or WhatsApp.
Q: Do you ship internationally?
A: Currently, we ship only within India.
Returns & Refunds
Please refer to our [Return & Refund Policy]. In short:
- Returns must be requested within 7 days of delivery.
- Items must be unused and in original packaging.
- Handcrafted items made from perishable materials like raisins or paper are non-returnable.
- Refunds are processed via the original payment method.
Product Care
- Resin Earrings: Avoid exposure to direct sunlight and water.
- Paper Earrings (Origami): Keep dry and handle gently.
- Metal & Beaded Earrings: Avoid contact with perfumes or water to prevent tarnishing.
Account & Privacy
Q: Do I need an account to order?
A: No, you can order as a guest. However, creating an account allows you to track orders, save addresses, and receive updates.
Q: How do you protect my information?
A: Your data is protected using secure servers and encryption. Read our [Privacy Policy] for details.
Contact Us
Still need help? We’re here for you!
Email: [your email]
WhatsApp/Phone: [your number]
Working Hours: 10 AM – 7 PM, Monday to Saturday
You can also fill out the Contact Form on our website, and we will get back to you as soon as possible.