1. General Policy:
We want you to love your jewellery! If you are not completely satisfied, you may return your purchase within 7 days of delivery.
2. Eligibility for Returns
- The item must be unused, unworn, and in its original packaging.
- Earrings must be free of any damage, dirt, or alteration.
- Handcrafted items made from perishable materials (like raisins) cannot be returned once delivered.
3. Non-Returnable Items
- Customised or personalized items (if any)
- Items damaged due to improper use or handling
- Earrings made from delicate materials (like paper origami) that may get damaged during shipping
4. Return Process
- Contact us within 7 days of delivery at [your email/WhatsApp number] to request a return.
- Provide your order number and reason for return.
- Pack the item securely in its original packaging.
- Send it back to [your return address in Kolkata] via a trackable shipping method.
5. Refunds
- Once we receive and inspect the returned item, we will notify you.
- Approved refunds will be processed within 7–10 business days.
- Refunds are issued via the original payment method.
- Shipping charges are non-refundable, and customers are responsible for return shipping costs unless the item is defective.
6. Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos.
- We will replace the item or issue a full refund, including shipping costs.
7. Exchange Policy
- Currently, we do not offer exchanges. You may return the item for a refund and place a new order.
8. Contact Us
For any questions about returns or refunds, reach us at:
Email: [your email]
WhatsApp/Phone: [your number]